PRIVACY POLICY
Property Remedial Repairs

Resolve Property Group Ltd
Company Number: 17239064
Registered Office: 66 Paul Street, London, EC2A 4NA
Email: resolvepropertygroupltd@gmail.com
Telephone: 020 3375 9480

Last updated: September 2026
Resolve Property Group Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect, why we use it, and how we protect it.
Information We May Collect
Depending on how you interact with us, we may collect information including:
* Your name
* Property address
* Email address
* Telephone number
* Details provided through website enquiry forms
* Information relating to your property and requested works
* Appointment and survey information
* Quotations, contracts, and invoices
* Payment and transaction records
* Correspondence with us
* Photographs and videos relating to inspections or works
* Website usage and technical information, where applicable
We do not normally need to retain full payment card information ourselves where payments are processed by an authorized third-party payment provider.
How We Use Your Information
We may use personal information to:
* Respond to inquiries
* Arrange appointments, surveys, and quotations
* Assess requested property works
* Prepare quotations and works documentation
* Carry out contracted services
* Contact customers regarding appointments or ongoing works
* Process and record payments
* Maintain accounting and business records
* Deal with warranties, complaints, or aftercare
* Meet legal and regulatory requirements
* Prevent fraud and protect our legitimate business interests
* Improve our services
* Send marketing communications where permitted by law

Our Lawful Bases
Depending on the circumstances, we may process information because:
* It is necessary to take steps at your request before entering into a contract
* It is necessary to perform a contract with you
* We have a legal obligation
* We have a legitimate business interest that does not override your rights
* You have provided consent where consent is required

Sharing Information
We do not sell personal information.
Where necessary, information may be shared with organizations or individuals involved in delivering or supporting our services, which may include:
* Employees and authorized representatives
* Installers and subcontractors
* Payment processors
* Accountants and professional advisers
* IT, website, and communications providers
* Waste management providers, where necessary
* Surveyors or other relevant professionals where appropriately involved
* Government, regulatory, law-enforcement, or tax authorities where legally required
We only share information when there is an appropriate reason for doing so.

Photographs and Property Information
Photographs and videos may be taken during inspections and works to document property conditions, recommendations, work undertaken, and completion.
Where photographs are used for marketing, case studies, or social media, we will take reasonable steps not to disclose identifying personal information without an appropriate basis or permission.

How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, contractual, warranty, and dispute-resolution requirements. Different categories of information may, therefore, be retained for different periods.

Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Marketing
We may contact existing or prospective customers about relevant services where permitted by law. Where consent is required, we will seek it. You can ask us to stop sending direct marketing communications at any time by contacting us using the details below or using any unsubscribe facility provided.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to:
* Request access to personal information we hold about you
* Ask us to correct inaccurate information
* Request deletion of information in certain circumstances
* Request restriction of processing
* Object to certain processing
* Request transfer of certain information
* Withdraw consent where processing relies upon consent
Not every right applies in every circumstance. To exercise a relevant right, contact: resolvepropertygroupltd@gmail.com

Cookies
Our website may use cookies and similar technologies. Further information is provided in our Cookie Policy.

Other Websites
Our website may link to websites operated by other organizations. Their privacy practices are outside our control, and you should review their respective privacy information.

Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate. You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be made available on our website.